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When you begin sourcing your event, how certain are you of the event venue?

133%

Very Certain

By analysing the overall sourcing experience, venues and hotels can see the importance of maintaining an excellent reputation and a strong digital presence. About 15% of planners are Extremly Certain about event choice at the start of the sourcing process however 50% of respondants also said that they are willing to switch venues if offered 10% additional discount.

112%

112%

Somewhat Certain

22%

22%

Not Certain

67%

67%

Extreamly Certain

112%

Somewhat Certain

By analysing the overall sourcing experience, venues and hotels can see the importance of maintaining an excellent reputation and a strong digital presence. Less than half are extremely or very sure of it at the start of the sourcing process. That opens door for hotels and venues that can be found online easily and provide planners with all the information they need.

133%

133%

Very Certain

22%

22%

Not Certain

67%

67%

Extreamly Certain

22%

Not Certain

By analysing the overall sourcing experience, venues and hotels can see the importance of maintaining an excellent reputation and a strong digital presence. Less than half are extremely or very sure of it at the start of the sourcing process. That opens door for hotels and venues that can be found online easily and provide planners with all the information they need.

133%

112%

Very Certain

67%

133%

Extreamly Certain

112%

67%

Somewhat Certain

67%

Extreamly Certain

By analysing the overall sourcing experience, venues and hotels can see the importance of maintaining an excellent reputation and a strong digital presence. About 15% of planners are Extremly Certain about event choice at the start of the sourcing process however 50% of respondants also said that they are willing to switch venues if offered 10% additional discount.

133%

112%

Very Certain

22%

22%

Not Certain

112%

133%

somewhat Certain

34%

Negotiating With The Venues

By analysing the overall sourcing experience, venues and hotels can see the importance of maintaining an excellent reputation and a strong digital presence. About 15% of planners are Extremly Certain about event choice at the start of the sourcing process however 50% of respondants also said that they are willing to switch venues if offered10% additional discount.

17%

Comparing the Proposals

Fewer APAC planners are citing comparing and compiling proposals as the most difficult stage, likely a result of the improved thoroughness of hotels’ responses and wider adoption of online sourcing platforms that can standardise those responses.

19%

Researching Venues

19% of the respondents are reporting that researching the venue is the 2nd most difficult stage of the sourcing process. Do you know that 99% of the planners are using a personal computer, mobile phone or tablet to source venues? It is very important for Hotels to have a strong presence on web because workplace behavioural trends evolving and technology is enabling planners to be more flexible and work on the go. Venues and hotels therefore need to optimise their mobile presence and better integrate technology into their sales, marketing, and event support processes.

Throughness was the biggest issue in the year 2017 report as per the planners, however, this year it ranks third behind Trustworthiness and Speed.  Although it has slipped through the ranks, it still remains as the top three areas upon which hoteliers shouls focus on. An ideal
Throughness was the biggest issue in the year 2017 report as per the planners, however, this year it ranks third behind Trustworthiness and Speed.  Although it has slipped through the ranks, it still remains as the top three areas upon which hoteliers shouls focus on. An ideal
Responding to RFPs in time is of essence for planners, 24% of the planners choose this as a major pain point in 2017 and this figure rose to 29% in 2018.
Hoteliers have an opportunity here to do better by improving the response time, something that is totally under their control.

Responding to RFPs in time is of essence for planners, 24% of the planners choose this as a major pain point in 2017 and this figure rose to 29% in 2018.

Hoteliers have an opportunity here to do better by improving the response time, something that is totally under their control.

38% of the planners stated that trustworthiness in meeting/exceeding expectations is what hoteliers should aim at.

Many respondents cited issues such as inaccurate information and changes being made after the proposal has been greed upon and the contract signed.

38% of the planners stated that trustworthiness in meeting/exceeding expectations is what hoteliers should aim at.

Many respondents cited issues such as inaccurate information and changes being made after the proposal has been greed upon and the contract signed.

165%

Availability of Preffered Dates

This is the third most important feature that makes an impact on the planners choice of choosing a venue.
Venues should always look for alternate date in the RFPs if they are not available for the primary dates. They also have the option to go for Partial bids in case they cant cater to the entire requirement of an RFP.

189%

189%

Venue Location
 
 

165%

190%

Venue Cost

159%

159%

Customer Service
 

107%

107%

The Unique Atmosphere of Venue

107%

The Unique Atmosphere of Venue

This shares the stage with Customer Service as the fourth most imposrtant feature that influences a planners decision to book a venue.

 

189%

189%

Venue Location
 
 

165%

165%

Availability of Preffered Dates
 

159%

159%

Customer Service
 

107%

190%

Venue Cost

190%

Venue Cost

Venue Cost is the most important feature for planners when it comes to booking a venue.

It was ranked at the second spot last year, but its inched its way up the ladder becoming the most crucial factor which influences the planners decision.

189%

189%

Venue Location
 
 

165%

165%

Availability of Preffered Dates
 

159%

159%

Customer Service
 

107%

107%

The Unique Atmosphere of Venue

159%

Customer Service

Customer Service goes a long way and our planners feel the same way. It is the fourth most important feature that influences a planners decision while booking a venue.
This also happens to be in easy win since this is totally controlled by internal factors and can be easily improved by hoteliers.

189%

189%

Venue Location
 
 

165%

165%

Availability of Preffered Dates
 

159%

190%

Venue Cost

107%

107%

The Unique Atmosphere of Venue

189%

Venue Location

This is the third most important feature that makes an impact on the planners choice of choosing a venue.
Venues should always look for alternate date in the RFPs if they are not available for the primary dates. They also have the option to go for Partial bids in case they cant cater to the entire requirement of an RFP.

189%

190%

Venue Cost 
 

165%

165%

Availability of Preffered Dates
 

159%

159%

Customer Service
 

107%

107%

The Unique Atmosphere of Venue

39%

Bad Experience with Booking Process

APAC planners are finding that booking processes have made significant progress. In this year’s report, 26% of respondents cited a bad experience during booking as a factor preventing their return to a venue, compared with 39% last year. However, it is still the third-most-cited reason, meaning hotels need to do more to streamline their processes and ensure transparency in their interactions with planners.

40%

Professionalism/ Responsiveness of Hotel Sales Staff

This is the most imporatant factor that prevents planners from returning to a venue. It was the third highest factor in our 2017 report, however, in 2018 this is the most important factor. It’s the biggest opportunity for hoteliers to win planner trust since this factor is not dependent on any external stimulant for improvement. 

APAC planners are finding that booking processes have made significant progress. In this year’s report, 26% of respondents cited a bad experience during booking as a factor preventing their return to a venue, compared with 39% last year. However, it is still the third-most-cited reason, meaning hotels need to do more to streamline their processes and ensure transparency in their interactions with planners.

Venue Cost is the second most important factor that stops a planner to return to a venue. Giving competitive quotes increases a hoteliers chance of winning the business and makes it easier for planners to consider returning to the venue.

40%

Professionalism/ Responsiveness of Hotel Sales Staff

This is the most imporatant factor that prevents planners from returning to a venue. It was the third highest factor in our 2017 report, however, in 2018 this is the most important factor. It’s the biggest opportunity for hoteliers to win planner trust since this factor is not dependent on any external stimulant for improvement. 

31%

Venue Cost

Venue Cost is the second most important factor that stops a planner to return to a venue. Giving competitive quotes increases a hoteliers chance of winning the business and makes it easier for planners to consider returning to the venue.

APAC planners are finding that booking processes have made significant progress. In this year’s report, 26% of respondents cited a bad experience during booking as a factor preventing their return to a venue, compared with 39% last year. However, it is still the third-most-cited reason, meaning hotels need to do more to streamline their processes and ensure transparency in their interactions with planners.

Venue Cost is the second most important factor that stops a planner to return to a venue. Giving competitive quotes increases a hoteliers chance of winning the business and makes it easier for planners to consider returning to the venue.

39%

Bad Experience with Booking Process

APAC planners are finding that booking processes have made significant progress. In this year’s report, 26% of respondents cited a bad experience during booking as a factor preventing their return to a venue, compared with 39% last year. However, it is still the third-most-cited reason, meaning hotels need to do more to streamline their processes and ensure transparency in their interactions with planners.

31%

Venue Cost

Venue Cost is the second most important factor that stops a planner to return to a venue. Giving competitive quotes increases a hoteliers chance of winning the business and makes it easier for planners to consider returning to the venue.

APAC planners are finding that booking processes have made significant progress. In this year’s report, 26% of respondents cited a bad experience during booking as a factor preventing their return to a venue, compared with 39% last year. However, it is still the third-most-cited reason, meaning hotels need to do more to streamline their processes and ensure transparency in their interactions with planners.

Venue Cost is the second most important factor that stops a planner to return to a venue. Giving competitive quotes increases a hoteliers chance of winning the business and makes it easier for planners to consider returning to the venue.