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We’ve looked over your charts, and your event is in need of an:
Attendee Experience Booster Shot
Cumbersome manual processes, or limited technology, is not only a huge stress on planners, but also on your attendees, which can lead to disengagement. But worry not – we’ve customized a prescription for you that will keep your attendee’s engaged and remove friction from their experiences.
Summary
Optimize your event’s check-in process →
Streamline session check-in →
Use mobile apps to help attendees navigate events →
Encourage engagement at events →
1. Optimize your event’s check-in process
Check-in is where attendees form the first impression of your event. Here’s several ways to ensure it’s a positive one:
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Digital check in kiosks – Remove the bottleneck of having attendees confirm their details with your staff, by letting them check themselves in at a digital check-in kiosk by typing in their name, email, or scanning a QR code. Not only will this keep lines short and manageable, but also gives off a “cool-factor” that will impress your attendees.
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Automate Badge Printing – Another benefit to using digital check-in kiosks is the ability to automate badge printing. As attendees complete check-in, they can confirm their details are spelled correctly, and print their badge with a single click. Imagine – no more late-night badge stuffing!
2. Streamline session check-in
Tracking session attendance is critical to understanding your attendee’s interests at events – a major contributing factor to event ROI. The issue is, without the right tools, this can create major bottlenecks. Here’s several methods for seamlessly collecting session attendance:
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Hand-held scanners – Allow your staff to scan each attendee’s badge as they enter the session. Attendance is logged and automatically synced to your registration system.
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Tap-n-go – Rather than staffing the doors to your sessions, tap-n-go stations allow attendees to hold their badges near a scanner to check themselves into the session.
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RFID sensors & mats – Badges can also be equipped to be read by RFID sensors. This allows you to capture session attendance unobtrusively, significantly reducing friction.
3. Use mobile apps to help attendees navigate the event
According to a report released by Daniel J Edelman, Inc. on engagement at events, knowing how to navigate the event is the number 1 source of attendee frustration. Here’s how mobile apps can make a positive impact:
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Pre-populated & Customizable Event Schedules –Mobile apps can sync with your event's registration system allowing your attendees to pull their individual schedules into the app. Attendees can further customize their schedules by adding & removing sessions with a single tap.
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Interactive Mapping – Visually display the location of each session to help attendees navigate the event floor.
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Push Notifications – No event ever goes 100% as planned. Keep attendees aware of important changes by sending notifications directly to their phones.
4. Encourage engagement at your events
The Edelman report also found that the biggest influence that led to a positive experience for attendees was providing them quality content that facilitated learning opportunities and engagement. Leverage these engagement tactics to increase attendee satisfaction:
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Encourage Social Engagement – aggregate and display social posts online, within your mobile app, and on large screens onsite.
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Interactive Polling – Make sessions more engaging by letting attendees answer live polling questions using their devices, and displaying results in real-time.
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Collect Instant Session Feedback – Don’t rely solely on post-event surveys. Give attendees a way to share their feedback on sessions while they’re experiencing it.
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Gamification – Many event mobile apps allow you to run interactive games, such as photo scavenger hunts, giving your attendees another fun way to experience your event.
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